Traveler BEWARE! This establishment will not refund your reservation when life happens and plans change. It has been a good run Hilton Hotels. However I will be sure to take my business to your competitors from this day forward. Thank you for your response. Unfortunately, this is the same position that has left me stuck from the beginning. The third-party booking provider has repeatedly advised me that the hotel has the ability to authorize an exception or refund, while your response states that only the booking provider can address it. As a customer, I should not be caught in the middle of two businesses shifting responsibility to one another. I’m not asking either party to ignore policy—I am simply asking that someone take ownership of resolving the issue. If the reservation truly cannot be refunded, I would appreciate written confirmation explaining specifically who has the authority to make that decision and why each party believes the other is responsible. I had hoped for a better customer service experience. Instead, I’ve spent considerable time being directed back and forth without anyone willing to help. While I understand policies exist, I believe exceptional customer service means working toward a solution rather than leaving the customer to navigate conflicting information. I would appreciate a final, definitive answer or for the hotel and booking provider to communicate directly with one another to resolve this matter. Until then, I cannot consider this issue resolved.

We had a wonderful stay! The hotel was spotless, and everything felt fresh and brand new. The room was spacious, comfortable, and had the feel of a newly built home. The customer service was excellent—everyone was friendly, welcoming, and helpful throughout our stay. We were very impressed with the cleanliness, modern accommodations, and overall experience. We would definitely stay here again and highly recommend it!

Fantastic! Emily Hay, Director of Sales, was amazing helping our group of 45 have an amazing stay. She took care of everything and was very patient. She helped us get a conference room for our team that was perfect for our team meetings and dinners. The facility was super nice! Felt like it was brand new. Super clean, rooms were spacious, great laundry facilities, open space in the foyer, and great bbq area. Thanks Emily and staff! Highly recommend this hotel!

Such a great hotel. Highly recommend! The room was very clean, spacious, with full kitchen, microwave, refrigerator, dishwasher. The bathroom and shower are very comfortable and clean. The hotel is very new, recently opened. The breakfast and breakfast area are clean and roomy with comfortable seats and tables with good selection of breakfast. The kitchen manager/attendant was very helpful and friendly (apologies for not remembering her name). The reception staff are great, and welcoming with a smile. I communicated via Hilton Portal text and received responses right away. The entire hotel team from housekeeping to hotel management deserve five stars and applause. Thank you Jennifer and the entire team of this wonderful hotel for making our stay such a pleasant and wonderful experience. We will definitely be back .

Really impressed with this hotel! The gym was clean and nice with new equipment. The front desk personnel were super helpful and kind! Katie specifically was a great help with food recommendations/ accommodations and clearly devoted to service of the guests. Would 10/10 highly recommend.

I booked a soaking tub room at 10:30am with a manager (Melanie) explaining I'd need to soak to soothe rheumatoid arthritis while working/traveling. She booked a bathtub room while neglecting to disclose there would be NO WATER! The hotel had scheduled water to be shut off from 10am-5pm that day, and flat out refused to disclose it to guests until AFTER we'd checked in! I waited 5 hours (from check-in at 3pm until 8pm) to finally be told by the plumbing contractors (not the staff) there would be NO WATER until the following afternoon! This required finding another hotel, 45 min away, at 8pm while having to leave again for work at 4am the next morning. "Eduardo" the hotel manager ignored my follow up request to discuss. When I arrived for my second reservation of the week he was rude and unprofessional suggesting canceling my future reservations instead of explaining how this happened and attempting to make it right. He also lied over text that evening saying "they didn't know they'd be without water". The notice (posted at the elevators) was only viewable AFTER check in. I was told by Piper the leak happened weeks earlier, so the shut off was planned and anticipated. Had this been disclosed; I would have saved myself more than 5 hours, and a lot of driving! Customer service tried giving 11,000 hilton points for the incompetence. Eduardo cut it to 5k. and told me I could cancel my upcoming stays instead. I simply wanted honesty & professionalism. This is how a good brand goes bad. Signed- Hilton Gold Member

Really impressed with this hotel. The rooms are very spacious and the beds are very comfortable. Very dog friendly. They have a full size fridge, dishes, a dishwasher, and cooktops with cook ware if you want to cook a full meal in your room. They have coffee, fruit, and sparkling or filtered water available all the time, and their breakfasts in the morning are pretty good. The service was also wonderful. The four corners area is closer to the big sky ski area than Bozeman and doesn’t cost the insane prices of staying at the ski village. It’s also plenty close to Bozeman and the Bozeman hot springs are really close by. I would certainly recommend staying here.

My husband and I stayed here on a quick trip to Bozeman. It’s a new hotel in Four Corners. It was very quiet. The beds were very comfortable and the sheets were amazing. Easy access to the roads leading downtown, to Yellowstone or to the Ennis area. We recommend and would stay again. The front desk staff was amazing. They were always helpful and smiling! Thanks for a great stay.

We usually love our stays at Home2Suites. Breakfast is always pleasant, workers are kind, and the hotels are always cleanly. We choose to stay at Home2Suites because of how clean they always are and we usually feel comfortable letting our toddler roam around. Our room we booked for two nights was not cleaned well. Smudged mirrors, carpet coming up by the tile that cut our daughters foot, and a giant bloody crusted booger on the bathroom wall. It was unfortunate to have this experience as it is usually the opposite. The hotel was fully booked online so we didnt mention anything until checkout. We enjoyed our trip but felt discouraged by the end of our stay with a gross room it was hard to get comfy in for a romantic getaway.

Fantastic new facility. Room had a great Mountain View, was spacious, clean and all the amenities for my eight day stay. Not to mention the rates at this Four Corners location were better than any place else in the area. Thank you, I’ll be back!